Privacy Policy

Tiger Removals (ABN: ) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our removalist services or visit our website.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Service Details: Pick-up and delivery addresses, inventory lists, moving dates, and special requirements
• Payment Information: Credit card details, billing address, and transaction history
• Identification: Driver's licence or other ID for verification purposes
• Website Usage: IP address, browser type, device information, and cookies
• Communication Records: Emails, phone calls, and chat messages with our team

We collect personal information through:

• Online booking forms and quote requests on our website
• Phone calls, emails, and in-person consultations
• Service agreements and contracts
• Payment processing systems
• Cookies and tracking technologies on our website
• Third-party service providers and business partners

We use your personal information for the following purposes:

• Providing removalist services and fulfilling service agreements
• Processing payments and managing billing
• Communicating with you about your booking and service updates
• Improving our services and customer experience
• Marketing and promotional activities (with your consent)
• Complying with legal obligations and resolving disputes
• Preventing fraud and ensuring security
• Conducting business analytics and research

We may disclose your personal information to:

• Service Providers: Third-party contractors, subcontractors, and logistics partners who assist in providing our services
• Payment Processors: Financial institutions and payment gateways for transaction processing
• Insurance Companies: For claims processing and risk assessment
• Legal Authorities: When required by law or to protect our legal rights
• Business Partners: Storage facilities, packing suppliers, and related service providers

We ensure that all third parties are bound by confidentiality obligations and comply with the Australian Privacy Principles.

In some circumstances, we may disclose your personal information to overseas recipients, including cloud storage providers and software service providers located in the United States, United Kingdom, or other countries. We take reasonable steps to ensure that overseas recipients comply with the APPs or are subject to similar privacy protections.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure SSL encryption for online transactions
• Password-protected systems and restricted access controls
• Regular security audits and updates
• Staff training on privacy and data protection
• Secure storage and disposal of physical documents

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer information for a minimum of 7 years in accordance with Australian taxation and business record-keeping requirements.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

With your consent, we may send you promotional emails, newsletters, and special offers about our services. You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Please note that you will continue to receive service-related communications even if you opt-out of marketing.

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Complaint: Lodge a complaint about our handling of your personal information
• Opt-Out: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au